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Privacy Policy

Syndicate Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information an online casino may collect, why it is used, how it may be shared, how it is protected and how players can exercise their privacy rights.

Syndicate Casino operates under a licence from the Tobique Gaming Commission (licence no. 0000002) and a further licence from the AOFA Comoros (licence ALSI-202508056-FI2). Payments are secured with 128-bit SSL encryption.

Information we may collect

When you visit or use Syndicate Casino, we may handle information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use the service, the features you access and the checks that may be required before an account can be used.

Account and identity details

This may include your name, date of birth, contact details, username, account preferences and other information provided when you register or update your account. We may also collect information needed to confirm that an account belongs to the person using it. You should provide information that is accurate, current and complete, and update it when your circumstances change.

Verification information

Depending on the circumstances, we may request identity or address verification documents and related information. These records help us verify players, protect accounts, prevent misuse and meet obligations that apply to online gambling services. Verification information should be submitted only through the approved account or support process.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, account balances, bonuses where applicable and other transactions. Payment information may be processed through payment providers. We aim to use only the information needed to process transactions, maintain accurate records, resolve payment questions and identify suspicious or unauthorised activity.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, login times and interaction data. We may also collect information about how you access and use the website, including error reports and security events.

Information from communications

If you contact support or otherwise communicate with us, we may keep the information you provide and a record of the communication. This can include your account details, the subject of your enquiry, documents you choose to send and information needed to respond or investigate a concern.

How we use information

We use personal information for clear and legitimate purposes connected with providing and protecting the service. The purposes may include the following:

  • Creating, maintaining and administering your player account.
  • Processing account activity, payments, withdrawals and other transactions.
  • Verifying your identity and assessing whether account activity is genuine and authorised.
  • Carrying out anti-fraud, anti-money laundering, security and responsible gambling checks where applicable.
  • Providing customer support, responding to questions and resolving complaints or disputes.
  • Communicating with you about your account, service notices, security matters and other operational information.
  • Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
  • Improving website performance, usability, security and relevant services.
  • Detecting technical problems, misuse, suspicious behaviour and attempts to compromise the website.
  • Meeting legal, regulatory, financial, accounting and record-keeping obligations that apply to the service.
  • Establishing, exercising or defending legal rights and managing risks connected with the service.

We do not ask players to provide information that is unrelated to these purposes. Where information is optional, we will aim to make that clear. If you do not provide information that is necessary to open, verify or operate an account, some services or account functions may not be available.

When information may be shared

Information may be shared with service providers that help operate the website and support players. These providers may assist with payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, analytics, communications and professional services. They should receive information only where it is relevant to the service they provide and should handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect players or the public, investigate suspected fraud or unlawful activity, enforce applicable terms, or protect the rights and security of Syndicate Casino and its users. We do not sell personal information as part of the ordinary operation of the service.

Cookies, security and retention

Cookies and similar technologies

Syndicate Casino may use cookies and similar technologies to keep the website functioning, remember settings, support secure login sessions, understand website usage and improve the player experience. Some cookies may be necessary for core account features, while others may support analytics, preferences or communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended or you may need to enter information again. Browser controls differ, so you should check the settings and help information provided by your browser.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and providers who need it for an approved purpose. Security measures are reviewed and updated when appropriate, but no website, device or online transmission can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for using a secure device and connection where possible. Do not share passwords or one-time security codes. If you believe your account or personal information has been accessed without permission, contact support promptly so the issue can be reviewed.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, contact support@syndicatecasino.wtf. Please explain your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to confirm your identity before releasing information or making changes, particularly where the request involves account security or sensitive records.

  • Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
  • Correction: ask us to update information that is inaccurate, incomplete or out of date.
  • Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
  • Withdraw marketing consent: ask us to stop using your consent for marketing communications. You may also use an unsubscribe option included in a marketing message where available.

Withdrawing consent does not affect processing that took place before the withdrawal, and it does not necessarily stop operational messages about your account, transactions, security or important service changes. We will consider requests and respond in accordance with applicable requirements. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Account closure

You may ask for your account to be closed through the available support process. Closing an account does not automatically remove every record connected with it. Information may continue to be held where it is needed for legal obligations, fraud prevention, security, financial records, dispute resolution or the establishment and defence of legal claims.

Updates and privacy questions

This Privacy Policy may be updated from time to time to reflect changes to the website, the information we handle, our services or applicable requirements. The updated version will be made available through the website. We encourage players to review this page periodically, particularly before providing new information or using a new account feature.

If you have a privacy question, want to make a data rights request or believe your information has been handled incorrectly, contact support@syndicatecasino.wtf. Please do not include unnecessary sensitive information in your first message. We will request additional information through an appropriate process if it is needed to verify your identity or investigate your concern.

By using the Syndicate Casino website, you acknowledge that personal information may be handled for the purposes described in this Privacy Policy. Where consent is required, we will seek it in an appropriate way, and you may withdraw consent to marketing as described above.